- How long does it take to deliver the orders?
Orders will be processed upon successful payment done. Kindly allow 7 working days for us to process your order.
- How much is the delivery cost?
Delivery cost will be in standard delivery fee as per charge by courier services depending on your delivery address area and postal code.
- Do you provide free delivery?
Yes, free delivery is available. Kindly take note on the minimum purchase amount set by us from time to time.
- Which courier services you use to deliver order?
For Malaysia, we will be using PosLaju and J&T Express as our standard delivery courier.
For countries outside of Malaysia, we will be using Pos Malaysia as our standard delivery courier. Kindly contact us first to determine availability of countries.
- How long does it takes for the delivery to reach my destination?
Delivery time varies depending on the courier service chosen and factors such as sales peak season and accessibility to delivery areas. Hence, please expect some delays on receiving your parcel.
For Malaysia area, delivery might take between 7-21 working days.
For countries out of Malaysia, delivery might take between 21-45 working days.
- How do I track my order?
We will provide the consignment/tracking number to you via email once we processed your order.
- I have yet to receive my order. What should I do?
Kindly take note that they might be some delay in delivery due to certain reasons such as accessibility of delivery area or peak season delivery. Also, please make sure the address provide are correct and precise to ensure smooth delivery.
- Can I change my delivery address after I place my order?
Change of delivery address is not allowed after placement of order and delivery of items. Please make sure that you entered the correct address and postal code before proceed to make payment.
- For international buyers, what are the shipping restrictions and custom clearance we should take note on?
International buyers take the sole responsibility to check with their local custom official on products import into their country for a smooth custom clearance and to prevent products being detained or forfeited for any reasons whatsoever. Buyers take the full responsibility with all laws and regulations of the country receiving the products. Custom policies may vary from country to country, therefore it is advisable that buyers contact their own local customs office to inquire for more information before making any purchase.
- Who will be charged for the duties and taxes?
Kindly be informed that we are not responsible or liable for any duties and taxes that may be imposed on your order and the duties and taxes are to be settled by buyers. Also, we will not be held any responsibility for any lost consignment or parcel during transshipment.