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  • What is your return policy?


We always make sure that our products are in good condition before packing. However, if the products received are torn/faulty/damaged/wronged due to our negligence, return of products are applicable. 


  • How do I file a return?

Return request can be done by emailing us at shhd@myhouse.com.my or chat with us to file for a return. Please send along the following details so that we are able to inspect and process your request.

a. Order number/Order ID/Tracking ID

b. Your name and phone number

c. Email address

d. Short description along with photos of the faulty/damaged/wronged product


  • How do I return the products to seller?


Once confirmed, products can be returned by post to:


Soon Hing Hong Development Sdn. Bhd.

No. 251, Lot 8297, 2nd Floor,

Lorong Datuk Abang Abdul Rahim 7C,

93450 Kuching, Sarawak


Telephone Number: 013-805 0000


  • Who would pay for the return delivery charges?


If the faulty/damaged/wronged products posted are due to our negligence, delivery charges will be borne by seller. However, if the product are damaged due to third party/customer action, customer need to pay the delivery charges of repurchasing the products.

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